pekobs Account & Payment FAQ
Players on pekobs ask questions about account setup, identity verification, deposits and withdrawals, game rules, and account security. This page answers the most common inquiries so you can get started quickly and understand how our platform works.
We have compiled answers to questions about registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories (slots, live-dealer tables, sportsbook, esports), and account protection. If your question is not covered here, our support team is available via email and live chat during business hours.
For detailed policy information, please read our terms and conditions and privacy policyFor legal or compliance inquiries, see our legal noticeThis FAQ covers practical questions; policy disputes are handled through our formal channels.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
No. We prohibit multiple accounts per individual. If we detect duplicate accounts, we close all of them and forfeit any balances. This policy protects fair play and prevents abuse. Each person may hold only one active account on pekobs. If you have forgotten your password or cannot access your account, contact our support team—we can help you recover access rather than create a new account. Using multiple accounts to circumvent bonus terms, game restrictions, or account limits is a violation of our terms and results in permanent account closure.
We provide account controls to help you manage your access and security. You can change your password at any time from your account settings. You can update your email address and phone number if needed. You can view your transaction history, including deposits, withdrawals, and wagers. You can also request temporary account suspension if you need a break. For permanent account closure, contact our support team. We do not offer automated account preferences, spending caps, or account controls through our platform—these are managed by request through our support team. If you need to restrict your account access, email us with details of what you need, and we will assist.
Payments and transactions
pekobs does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge standard processing fees. For example, if you deposit via DANA or e-wallet, those services may deduct a small transaction fee. If you withdraw to mobile banking, local payment, online payment, or e-wallet, your bank may charge a transfer fee. These fees are set by your payment provider, not by pekobs. We recommend checking your bank's or e-wallet's fee schedule before depositing. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically credit within minutes. Bank transfers may take a few hours to a business day. Withdrawals process to the same method you used to deposit.
If a deposit does not complete, your funds are returned to your payment method by your bank or e-wallet provider. This typically takes a few business days. Check your bank or e-wallet account to confirm the refund. If you do not see the refund after several days, contact your payment provider's support team. If a withdrawal does not complete, we investigate the reason. Common causes include incorrect account details, payment provider delays (especially during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi), or account verification issues. Contact our support team with your withdrawal request ID, and we will trace the transaction and advise you on next steps. Do not attempt to resubmit the same withdrawal multiple times—this may cause duplicate processing.
Our live chat support is available during standard business hours. Response times vary depending on chat volume. For urgent issues, email our support team and mark your message as urgent. We aim to respond to emails within 24 hours. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. For account access issues, payment problems, or game disputes, live chat is often faster than email. For legal or compliance inquiries, email is preferred so we can route your question to the appropriate team and maintain a record. If you cannot reach us via chat, email is always available as a backup.
Game rules and markets
Our sportsbook covers major football leagues and tournaments: Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other international competitions. We also offer markets on badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are set by our trading team and updated in real time. Markets reflect genuine sports schedules and real-time data. We do not faonline paymentcate matches or odds. If a match is postponed or cancelled, affected markets are voided and stakes are returned. For specific market availability on a given day, check our sportsbook section—markets vary by season and event calendar.
Our weekly cashback offer is a promotional bonus available to eligible players. Terms vary by promotion—some weeks offer cashback on slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), other weeks on live-dealer tables or sportsbook. Cashback is calculated as a percentage of net losses during the promotion period. For example, if the offer is our matching offer and you lose our welcome offer on slots during the week, you receive our welcome offer cashback. Cashback is credited as bonus funds and is subject to wagering conditions before withdrawal. Full terms for each promotion are displayed when you claim the offer. Cashback is not guaranteed—it applies only to eligible players and games during the promotion window. Check our promotions page for current offers.
Security and account care
(See Account and registration section above for full details on account opening.)
Additional resources
For more detailed information, please review our terms and conditionsprivacy policyand legal noticeIf you have a question not covered in this FAQ, contact our support team via email or live chat. We are here to help.